IWRA World Water Congress 2008 Montpellier France
8. Capacity Building
Author(s): O. P. Singh
Keyword(s): Water, Communication, behavior change
Poster: PDFAbstractIntroduction:
Communication is being increasingly recognized as critical for achieving the goals of sustainable
development that in turn entails adoption of ‘change’. In this framework, the significance of communication becomes
paramount because for adoption of most of these changes, there is need for change in the existing behaviors in the
community which rests upon communication. However, in the water sector, where sustainable access to safe
drinking water is the goal, primarily through installation of new low-cost technologies, the linkage between behavioral
change and achievement of the goal are yet to be fully explored and adequately addressed.
Objective and
method:
The paper aims at delineating the factors that influence the fulfillment of water needs of local users in India
from the perspective of communication. It is based upon the findings of an empirical study conducted in rural
communities in 3 states, namely, Bihar, West Bengal and Madhya Pradesh.
Results:
As revealed by the
study, technology delivery for achieving the goal of ‘sustainable access to safe water for all’ emerges as a problem
because of problems of effective adoption, equitable access, and sustainable management of the technology at
community level. The underlying causes in turn lie embedded in the realm of behavior of the targeted technology
beneficiaries and their larger communities.
The various water-related IEC (information, education and
communication) already implemented in the field appear to be insufficient. It is not known that different segments of
the beneficiary group/community are heterogeneously placed in terms of their behavioral response to the IEC
provided, thus constituting a ‘behavioral change continuum’. These levels and their corresponding communication
needs are: Level 1 - Unaware (need knowledge on the problem/solutions); Level 2 - Aware/knowledgeable but
reluctant to change (need right motivation for change); Level 3 - Concerned and motivated to change (need support
for sustained access to technology/requisite resources); Level 4 - Try the new behavior (Need motivation for
sustaining new behavior); Level 5 - Sustain a newly experimented behavior (reached the goal but may need
continued support).
The ongoing IEC campaigns tend to target the communication needs of only the beneficiaries
at level 1 – aiming at awareness-generation and knowledge-building alone.
Conclusion:
Given this situation,
where capacities of communities to create and manage their own water resources is to be built, and the current
communication strategies fall short of equitably addressing the communication needs of all, there is need to define a
strategic communication framework in the sector. It is proposed that such a framework should have four progressive
steps, namely, (1) assessment of aspects such as the behaviors that need to be encouraged or discouraged,
audiences to be reached, etc. (2) planning for devising a clear course of action on this basis, (3) implementation of
communication activities using multiple channels, (4) monitoring and evaluation carried out simultaneously with
implementation so that corrective measures are applied on time. Messages must fit into the mental and socio-cultural
context of peoples’ lives and the frameworks that audiences use to understand and define their actions concerning a
problem.